MHS HOMECARE PLAN TERMS AND CONDITIONS
Seasonal home maintenance designed to help homeowners stay ahead of repairs, improve safety, and protect their investment year-round.
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MHS HOMECARE PLAN TERMS AND CONDITIONS
MHS HOMECARE PLAN
TERMS & CONDITIONS
Last Updated: June 2026
Thank you for choosing the MHS HomeCare Plan. Our goal is to help homeowners stay ahead of maintenance, prevent costly repairs, and enjoy peace of mind throughout the year.
By purchasing Complete HomeCare or Seasonal HomeCare, you agree to the following Terms & Conditions.
HOMECARE PLAN OPTIONS
Complete HomeCare
Complete HomeCare is an annual maintenance membership designed to help homeowners stay ahead of routine maintenance and preventative repairs.
Complete HomeCare includes:
• One (1) Fall Safety Visit
• One (1) Spring Performance Visit
• Priority Scheduling benefits
• Comprehensive Home Health Report in the Spring
• 10% labor discount on qualifying additional projects for thirty (30) days following each seasonal visit
Seasonal HomeCare
Seasonal HomeCare is a one-time seasonal maintenance service designed to help homeowners address common preventative maintenance needs.
Seasonal HomeCare includes:
• One (1) Fall Safety Visit OR One (1) Spring Performance Visit
• 5% labor discount on qualifying additional projects for thirty (30) days following the completed seasonal visit
BILLING & PAYMENT AUTHORIZATION
Complete HomeCare is an ongoing membership with recurring billing until canceled.
Customers may choose one of the following Complete HomeCare billing options at checkout:
Complete HomeCare Annual Billing: $899 billed at the time of purchase and automatically renewed every twelve (12) months until canceled.
Complete HomeCare Semiannual Billing: $499 billed at the time of purchase and automatically renewed every six (6) months until canceled.
By selecting a Complete HomeCare membership and completing payment, the customer authorizes Mansfield Handyman Services and/or its payment processor to charge the selected payment method according to the billing schedule chosen at checkout.
Recurring billing will continue until the membership is canceled in accordance with these Terms & Conditions. Customers are responsible for keeping payment information current. Failed, declined, or expired payments may result in delayed service, suspension of membership benefits, or cancellation of the membership.
Seasonal HomeCare is a one-time seasonal service and does not automatically renew unless otherwise agreed in writing.
MEMBERSHIP & SERVICE TERM
Complete HomeCare
Complete HomeCare is an ongoing annual maintenance membership. Each membership term includes one (1) Fall Safety Visit and one (1) Spring Performance Visit during the applicable membership year.
The initial membership term begins on the date of purchase and continues for one (1) year. Unless canceled, the membership will automatically renew for additional one-year terms.
Unused visits do not roll over and expire at the end of the applicable membership term.
Complete HomeCare members who choose Annual Billing will be billed once per year. Complete HomeCare members who choose Semiannual Billing will be billed every six (6) months while the membership remains active.
Seasonal HomeCare
Seasonal HomeCare includes one (1) seasonal maintenance visit selected at the time of purchase.
The seasonal visit must be completed within one (1) year of the purchase date. Unused seasonal visits expire one (1) year from the purchase date.
Seasonal HomeCare is a one-time purchase and does not automatically renew unless otherwise agreed in writing.
SERVICE AREA
HomeCare services are available only within Mansfield Handyman Services’ active service area.
Complete HomeCare memberships may be transferred to another residence located within the MHS service area during the active membership term.
Service availability is subject to change based on MHS operating territory.
SCHEDULING
HomeCare visits are scheduled seasonally based on neighborhood service routes and technician availability.
MHS will contact customers in advance to coordinate scheduling.
Customers may reschedule one (1) seasonal visit at no charge with at least twenty-four (24) hours’ notice.
Additional reschedules may result in:
• A service fee
• Placement into the next available neighborhood service route
• Delayed scheduling
If MHS arrives for a scheduled appointment and is unable to access the property, the visit may be considered fulfilled or subject to a return-trip fee at MHS’s discretion.
CANCELLATION & REFUNDS
Complete HomeCare
Complete HomeCare memberships may be canceled within thirty (30) days of purchase for a full refund, provided no HomeCare visit has been completed.
Once a seasonal HomeCare visit has been completed, or after the thirty (30) day purchase window, membership fees become non-refundable.
Seasonal HomeCare
Seasonal HomeCare purchases may be canceled within thirty (30) days of purchase for a full refund, provided the seasonal service has not been completed.
Once the seasonal service has been completed, fees become non-refundable.
Relocation Exception
If a customer relocates outside the Mansfield Handyman Services service area during an active HomeCare term, any unused prepaid seasonal visit may be refunded on a prorated basis.
Refund requests related to relocation must be submitted during the active service period and before the unused visit expires.
FALL SAFETY VISIT
The Fall Safety Visit includes:
• Dryer vent cleaning
• Smoke detector testing
• Carbon monoxide detector testing
• Standard battery replacement (batteries included)
• Replacement of standard weatherstripping materials on up to three (3) exterior doors
Weatherstripping Coverage
Includes replacement of standard weatherstripping materials on up to three (3) exterior doors.
The following are not included:
• Door thresholds
• Door bottoms
• Specialty weatherstripping materials
• Structural repairs
• Major door repairs
Additional repairs or replacement components may be quoted separately.
SPRING PERFORMANCE VISIT
The Spring Performance Visit includes:
• Gutter cleaning
• Gate tune-up
• 30-Minute Honey-Do Service
• Comprehensive Home Health Report
Gutter Cleaning
Gutter cleaning is included for homes up to 3,500 square feet that can be safely serviced using standard ladder access.Specialty access requirements, unusually steep rooflines, multi-story access challenges, or larger homes may incur additional charges.
Gate Tune-Up
Includes:
• Adjustment of existing hardware
• Lubrication
• Tightening of hardware
The following are not included:
• Gate rebuilding
• Post replacement
• Structural repairs
• Material replacement
• Fence repairs
Additional work may be quoted separately.
HONEY-DO SERVICE
The included Honey-Do Service consists of up to thirty (30) minutes of minor maintenance tasks that can be completed using standard hand tools and materials already available on-site.
Examples may include:
• Tightening cabinet hardware
• Adjusting doors
• Securing loose fixtures
• Minor maintenance adjustments
The following are not included:
• Major repairs
• Specialty installations
• Material purchases
• Work requiring additional technicians
• Projects exceeding the allotted service time
Additional work may be quoted separately.
EXISTING CONDITIONS
HomeCare services are preventative maintenance services only.
Existing damage, deferred maintenance, code violations, structural concerns, water damage, pest damage, rot, or other pre-existing conditions discovered during a visit are not included.
Repairs identified during a HomeCare visit may be quoted separately.
REPLACEMENT MATERIALS
Membership pricing includes only those materials specifically identified as included within the HomeCare Plan.
Additional materials, replacement parts, fixtures, hardware, detectors, gate components, gutter parts, or repair items discovered during a visit will be quoted separately.
HOME HEALTH REPORTS & MAINTENANCE RECOMMENDATIONS
As part of the Spring Performance Visit, Complete HomeCare members receive a Comprehensive Home Health Report documenting observable maintenance concerns, recommended repairs, and preventative maintenance suggestions.
Mansfield Handyman Services may also provide maintenance recommendations, project planning suggestions, or simplified Home Health Reports during other service visits at its discretion.
Home Health Reports and maintenance recommendations are provided as a courtesy and are based solely on observable conditions present at the time of service.
Home Health Reports:
• Are not comprehensive home inspections
• Are not code compliance inspections
• Are not intended to identify every defect, hazard, or maintenance concern
• Should not be relied upon as a substitute for a professional home inspection
• Reflect only observable conditions accessible during the visit
Customers remain responsible for maintaining their property and obtaining specialized inspections when appropriate.
PRIORITY SCHEDULING
Priority Scheduling is a benefit available exclusively to Complete HomeCare members.
Priority Scheduling provides preferred placement within available scheduling windows.
Priority Scheduling does not guarantee:
• Same-day service
• Emergency service
• Immediate scheduling
• Specific appointment dates
Scheduling remains subject to technician availability.
HOMECARE DISCOUNTS
Complete HomeCare Members Receive:
• 10% OFF labor on qualifying additional projects for thirty (30) days following each seasonal HomeCare visit
Seasonal HomeCare Customers Receive:
• 5% OFF labor on qualifying additional projects for thirty (30) days following their completed seasonal HomeCare visit
Discounts:
• Apply to labor only
• Exclude materials
• Cannot be combined with other promotions, discounts, coupons, or special offers
• Have no cash value
• Are non-transferable
• Must be redeemed within the applicable thirty (30) day period
PROPERTY ACCESS
Customers are responsible for providing reasonable access to service areas during scheduled visits.
Areas blocked by:
• Vehicles
• Personal belongings
• Locked gates
• Pets
• Other obstructions
may limit or prevent completion of certain services.
Services that cannot be completed due to access restrictions may require a return visit and additional fees.
SAFETY LIMITATIONS
Mansfield Handyman Services reserves the right to decline, postpone, or modify any HomeCare service that presents a safety concern for technicians, homeowners, or property.
Examples include:
• Dangerous roof access
• Severe weather
• Aggressive animals
• Insect infestations
• Unsafe structures
• Hazardous conditions
Additional solutions or service options may be discussed when appropriate.
WEATHER DELAYS
Certain HomeCare services may be postponed due to weather conditions or other circumstances beyond MHS’s control.
When necessary, affected services will be rescheduled at the next reasonable opportunity.
WORKMANSHIP WARRANTY
Any repairs or maintenance work performed under the HomeCare Plan remain subject to the Mansfield Handyman Services 1-year Workmanship Warranty.
Warranty coverage applies to labor and workmanship only and does not extend to manufacturer defects, normal wear and tear, or material failures.
PROGRAM MODIFICATIONS
Mansfield Handyman Services reserves the right to modify HomeCare Plan pricing, services, benefits, and program terms for future membership periods.
Changes will not affect services already purchased during an active membership term.
ACCEPTANCE OF TERMS
By checking the required agreement box and completing the checkout process for Complete HomeCare or Seasonal HomeCare, the customer acknowledges that they have read, understood, and agree to these Terms & Conditions, including the selected service option, applicable billing terms, cancellation policy, service limitations, and recurring payment authorization if a Complete HomeCare membership is selected.